The 800 Service Management System (SMS/800) Functions Tariff F.C.C. No 1 is administered by the Bell Operating Companies (BOCs) - Verizon Communications Inc.; AT&T Inc.; and Qwest Corporation.

SMS/800 Services are provided to both Responsible Organizations (Resp Orgs) and Service Control Point (SCP) Owner/Operators (O/Os). Resp Orgs are organizations that use the SMS/800 to perform functions by electronically completing forms displayed on terminals at their locations. A service provider may do this directly or arrange to have it done by another company. It usually takes just a few minutes to enter call-processing information for a given toll-free number. SCPs are real-time database systems in the networks of the Local Exchange Companies (LECs) that contain instructions for routing calls. Services provided include instructions as to how subscribers wish their toll-free numbers to be routed and terminated by location or choosing multiple carriers for different time periods.

SMS/800, Inc. - is composed of a representative from each of the above mentioned Bell Operating Companies (BOCs).

SMS/800 Business Manager - is responsible for carrying out the day-to-day management and coordination of the SMS/800 services per the SMT's directions.

SMS/800 Help Desk - provides the general support services required by Resp Orgs in their use of the SMS/800. The SMS/800 Help Desk is accessible 24 hours per day, seven days per week.

SMS/800 Data Center - provides operational support and the computer system for the SMS/800. The SMS/800 Data Center also provides support for software testing, operation of the tutorial SMS/800, and trouble handling related to SMS/800 access facilities.

SMS/800 Software Support - provides services, which include software maintenance, site support, capacity and performance planning, and new feature development.