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(12/22/2008 3:15:59 PM) |
| The process that follows a Resp Org’s disconnection from the SMS/800 system is designed to keep confusion to a minimum. And knowing how the process works can aid Resp Orgs trying to assist stranded customers.
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(12/8/2008 1:34:38 PM) |
| Even experienced Resp Org users can forget the rules used to create or change a SMS/800 password. Compiled here are the SMS/800 password requirements, which can help both beginners and experts in SMS/800, establish a safe and secure password.
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(11/24/2008 2:46:22 PM) |
| SMS/800 allows users the option of porting a set of multiple numbers to another Resp Org at one time. The feature is available to both MGI users and to Web Based Access (WBA) users. Users can type in a list of toll-free numbers, paste in a text list of toll-free numbers or import a file of toll-free numbers. Users can find the Multi-Dial Number Resp Org Change window from the Main Menu of the WBA under the System Automation Functions option.
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(11/10/2008 2:31:24 PM) |
| Most SMS/800 users understand what NPA (Numbering Plan Area or Area Code) splits and overlays are, but you may not know who makes the decisions and how the overall process works. Here you will find general information on the processes associated with number resource administration as well as how splits and overlays are handled in the SMS/800.
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(10/28/2008 2:09:53 PM) |
| The SMS/800 designates a variety of statuses for both toll-free numbers and for the customer records associated with those numbers. Users should understand that number status is not the same as record status. Accurate assessments of number and record statuses can improve the service quality for end users, so a quick tour of the number statuses and the associated record statuses is provided.
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(10/13/2008 4:13:25 PM) |
| An innovative option is helping Resp Orgs securely connect to the SMS/800. Most often called a Site-to-Site Virtual Private Network, this method allows Resp Orgs to access the system directly through their local computer network via the Internet.
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(9/15/2008 1:19:01 PM) |
| While many of the SMS/800 mass changes are initiated by the SMS/800 Help Desk to keep the system up to date, mass change features also exist to make customer record management easier for the Resp Orgs. The SMS/800 Help Desk may initiate mass changes in response to NPA splits and overlays, a redefining of LATA boundaries, or a redefining of SCP service areas. Resp Orgs have the option of requesting mass carrier changes, mass Resp Org ID changes, and partial Resp Org ID conversions.
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(9/10/2008 1:18:22 PM) |
| The SMS/800 Production environment (IMSE1) will be taking a 6-hour downtime on Saturday, September 13, 2008. The downtime will begin at 12:01 AM CT (midnight) and will conclude at 6:00 AM CT. This downtime is needed to update the Java Runtime Environment (JRE) and to complete the installation of SMS/800 Release 17.0.7. Users will have to upgrade to JRE 1.5 or higher.
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(8/25/2008 1:46:15 PM) |
| Users who are waiting to reserve a number that will soon be returned to spare now know what time a given number will automatically spare. With the implementation of SMS/800 Release 16.0, numbers scheduled for automatic spare are released at 11 pm Central.
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(8/12/2008 4:15:32 PM) |
| The SMS/800 Help Desk provides user assistance 24 hours a day and is available at 888-SMS-3300, Option 1.
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