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(12/27/2007 1:11:31 PM) |
| Upon Certification, new Responsible Organizations (Resp Orgs) are assigned 2 test numbers from each of the active 8XX NPA’s (888, 877, 866, and 800). The range of numbers reserved for this purpose is 8XX-250-0000 through 8XX-250-1499. These numbers are listed in the welcome package sent to each new Resp Org. Test numbers are kept in an Unavailable status, so if any 250 NXX is inadvertently spared, it will never go into the spare pool.
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(12/10/2007 2:21:38 PM) |
| Even experienced users can occasionally become bogged down trying to build a complex customer record. Streamlining the process can help save time for the builder and possibly reduce download times. Compiled here are some tips and tricks to help both beginners and experts build records more quickly and more efficiently.
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(11/26/2007 4:02:47 PM) |
| The SMS/800 Website features an online Trouble Reporting System for Resp Orgs and Service Control Point (SCP) operators. Users can track the status on open trouble tickets by clicking on the TRS link from the Resp Org section of the SMS/800 Website. Issues will be assigned a ticket number by the SMS/800 Help Desk and entered into the TRS for Resp Org tracking. Users will be able to view all trouble tickets that may affect them.
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(11/12/2007 2:06:27 PM) |
| Resp Org users can update customer records faster than NOW with the High Priority Customer Record Update (HIGHCRU) feature. HIGHCRU records will be inserted at the head of the queue, allowing users to expedite record updates even in times of heavy system usage and queuing.
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(11/2/2007 1:33:44 PM) |
| The process that follows a Resp Org's disconnection from the SMS/800 system is designed to keep confusion to a minimum. Knowing how the process works can aid Resp Orgs trying to assist stranded customers.
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(10/20/2007 12:30:24 AM) |
| Even experienced Resp Org Users can forget the rules used to create or change a SMS/800 password. Compiled here are the SMS/800 password requirements, which can help both beginners and experts in SMS/800, establish a safe and secure password.
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(10/20/2007 12:30:17 AM) |
| TIPS FOR CHANGING YOUR SMS/800 PASSWORD – Even experienced Resp Org users can forget the rules used to create or change a SMS/800 password. Compiled here are the SMS/800 password requirements, which can help both beginners and experts in SMS/800, establish a safe and secure password.
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(10/20/2007 12:30:08 AM) |
| UPDATE CUSTOMER RECORDS FASTER THAN “NOW” - Resp Org users can update customer records faster than “now” with the High Priority Customer Record Update (HIGHCRU) feature. HIGHCRU records will be inserted at the head of the queue, allowing users to expedite record updates even in times of heavy system usage and queuing.
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(10/10/2007 7:23:33 PM) |
| Even experienced Resp Org users can forget the rules used to create or change a SMS/800 password. Compiled here are the SMS/800 password requirements, which can help both beginners and experts in SMS/800, establish a safe and secure password.
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(9/13/2007 1:09:52 AM) |
| USERS CAN TRACK STATUS OF SYSTEM ISSUES VIA WEBSITE - The SMS/800 Website features an online Trouble Reporting System for Resp Orgs and Service Control Point (SCP) operators. Users can track the status on open trouble tickets by clicking on the TRS link from the Resp Org section of the SMS/800 Website. Issues will be assigned a ticket number by the SMS/800 Help Desk and entered into the TRS for Resp Org tracking. Users will be able to view all trouble tickets that may affect them.
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