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(9/13/2007 1:10:44 AM) |
| SMS/800 Release 16.3 - IntraLATA Carrier Management will allow LECs and Network Service Providers the ability to manage the use of the 0110 Carrier Identification Code (CIC) within their networks. This Release was installed in the SMS/800 Production environment on June 11, 2005 and the SMS/800 Management Team (SMT) is ensuring the features are working properly.
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(9/13/2007 1:10:40 AM) |
| Training Offerings for IntraLata Carrier Management for 0110
Length: 2 Hours
Overview: Online tutorial, conducted via a conference session and internet connectivity, featuring the IntraLata Carrier Management for 0110 entries completed by the SMS/800 Help Desk and various other screen views.
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(9/13/2007 1:10:38 AM) |
| The SMS/800 designates a variety of statuses for both toll-free numbers and for the customer records associated with those numbers. Users should understand that number status is not the same as record status. Accurate assessments of number and record statuses can improve the service quality for end users, so a quick tour of the number statuses and the associated record statuses is provided.
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(9/13/2007 1:10:25 AM) |
| HINTS FOR BUILDING QUICK AND EFFICIENT CUSTOMER RECORDS - Even experienced users can occasionally become bogged down trying to build a complex customer record. Streamlining the process can help save time for the builder and possibly reduce download times. Compiled here are some tips and tricks to help both beginners and experts build records more quickly and more efficiently.
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(9/13/2007 1:10:12 AM) |
| Users have the option of porting a set of multiple numbers to another Resp Org at one time. The feature is available to both MGI users and to Web-Based Access (WBA) users. Users will be able to type in a list of toll-free numbers, paste in a text list of toll-free numbers or import a file of toll-free numbers. Users can find the Multi-Dial Number Resp Org Change window from the Main Menu of the WBA under the System Automation Functions option.
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(9/13/2007 1:10:03 AM) |
| The SMS/800 designates a variety of statuses for both toll-free numbers and for the customer records associated with those numbers. Users should understand that number status is not the same as record status. Accurate assessments of number and record statuses can improve the service quality for end users, so a quick tour of the number statuses and the associated record statuses is provided.
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(9/13/2007 1:09:56 AM) |
| The process that follows a Resp Org's disconnection from the SMS/800 system is designed to keep confusion to a minimum. And knowing how the process works can aid Resp Orgs trying to assist stranded customers.
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(9/13/2007 1:09:49 AM) |
| What happens when a Resp Org disconnects their SMS/800 Service?
The process that follows a Resp Org’s disconnection from the SMS/800 system is designed to keep confusion to a minimum. And knowing how the process works can aid Resp Orgs trying to assist stranded customers.
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(9/13/2007 1:09:38 AM) |
| Users who are waiting to reserve a number that will soon be returned to spare now know what time a given number will automatically spare. Numbers scheduled for automatic spare are released at 11 PM Central.
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(9/13/2007 1:09:33 AM) |
| Resp Org users can update customer records faster than NOW with the High Priority Customer Record Update (HIGHCRU) feature. HIGHCRU records will be inserted at the head of the queue, allowing users to expedite record updates even in times of heavy system usage and queuing.
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