Questions?

For 24/7 support, call the SMS/800 Help Desk at 888-SMS-3300, Option 1.

Who is SMS/800?

The 800 Service Management System (SMS/800) Functions Tariff FCC No 1 is administered by the Bell Operating Companies (BOCs) - Verizon Communications Inc.; AT&T Inc.; and Qwest.

SMS/800 services are provided to both Responsible Organizations (Resp Orgs) and Service Control Point Owner/Operators (SCP O/Os). Resp Orgs are organizations that use SMS/800 to perform number management functions for the Toll Free numbers for which they are responsible.

A service provider may perform these functions directly or arrange to have them completed by another company. It usually takes just a few minutes to enter call processing information for a given Toll Free number. SCPs are real-time database systems in the networks that contain instructions for routing calls. Services provided include instructions as to how subscribers wish their Toll Free numbers to be routed and terminated by location or by choosing multiple carriers for different time periods during the day.

SMS/800, Inc. - The official business name for the SMS/800 Executive Team (SET).

SMS/800 Executive Team (SET) - A team consisting of one (1) representative from each of the BOCs. The SET is responsible for the overall management of SMS/800 and has final authority on all matters related to SMS/800. The SET was previously known as SMS/800 Management Team (SMT).

SMS/800 Business Manager - Responsible for carrying out the day-to-day management and coordination of the SMS/800 services provided to both Resp Orgs and SCP Owners/Operators consistent with the policies and directions of SMS/800, Inc.

SMS/800 Help Desk - Provides the general support services required by Resp Orgs and SCP O/Os in their daily use of the SMS/800. The SMS/800 Help Desk is accessible 24 hours per day, seven (7) days per week. The SMS/800 Help Desk is the organization authorized to access customer proprietary data. SMS/800 Help Desk staff members may access Customer Record data in order to assist Resp Orgs in using the SMS/800, generate Resp Org requested reports, as well as many other functions. The SMS/800 Help Desk is also responsible for making Resp Org changes upon request.

SMS/800 Data Center - Provides operational support and the hardware for SMS/800. The SMS/800 Data Center also provides support for software testing, operation of the SMS/800 tutorial environment, and addressing issues related to the SMS/800 access facilities.

SMS/800 Software Support - Provides services, which include software maintenance, site support, capacity and performance planning as well as new feature development.

SMS/800 Website Support - Provides services which include SMS/800 Website and Billing planning, new feature development, and maintenance.