Who is SMS/800?
The 800 Service Management System (SMS/800) Functions Tariff FCC No 1 is administered
by the Bell Operating Companies (BOCs) - Verizon Communications Inc.; AT&T Inc.;
SMS/800 services are provided to both Responsible Organizations (Resp Orgs) and
Service Control Point Owner/Operators (SCP O/Os). Resp Orgs are organizations that
use SMS/800 to perform number management functions for the Toll Free numbers for
which they are responsible.
A service provider may perform these functions directly or arrange to have them
completed by another company. It usually takes just a few minutes to enter call
processing information for a given Toll Free number. SCPs are real-time database
systems in the networks that contain instructions for routing calls. Services provided
include instructions as to how subscribers wish their Toll Free numbers to be routed
and terminated by location or by choosing multiple carriers for different time periods
during the day.
SMS/800, Inc. - The official
business name for the SMS/800 Executive Team (SET).
SMS/800 Executive Team (SET) -
A team consisting of one (1) representative from each of the BOCs. The SET
is responsible for the overall management of SMS/800 and has final authority on
all matters related to SMS/800. The SET was previously known as SMS/800 Management
SMS/800 Business Manager -
Responsible for carrying out the day-to-day management and coordination of the SMS/800
services provided to both Resp Orgs and SCP Owners/Operators consistent with the
policies and directions of SMS/800, Inc.
SMS/800 Help Desk - Provides
the general support services required by Resp Orgs and SCP O/Os in their daily use
of the SMS/800. The SMS/800 Help Desk is accessible 24 hours per day, seven (7)
days per week. The SMS/800 Help Desk is the organization authorized to access customer
proprietary data. SMS/800 Help Desk staff members may access Customer Record data
in order to assist Resp Orgs in using the SMS/800, generate Resp Org requested reports,
as well as many other functions. The SMS/800 Help Desk is also responsible for making
Resp Org changes upon request.
SMS/800 Data Center - Provides
operational support and the hardware for SMS/800. The SMS/800 Data Center also provides
support for software testing, operation of the SMS/800 tutorial environment, and
addressing issues related to the SMS/800 access facilities.
SMS/800 Software Support -
Provides services, which include software maintenance, site support, capacity and
performance planning as well as new feature development.
SMS/800 Website Support -
Provides services which include SMS/800 Website and Billing planning, new feature
development, and maintenance.